Time Warner Cable is recruiting a Specialist, Billing Support responsible for the daily billing support processes including but not limited to customer and contract set-up, case resolution and client adjustments.

Responsibilities:

• Additional duties include the compliance of billing requirements
• Reconciliation of customer billing issues and resolution of cases
• Processing of adjustments, volume discounts, service changes, pricing changes
• Ability to investigate and resolve issues with some supervision
• Suggestion of process improvements
• Provide excellent customer service to our internal and external clients
• Create manual invoices as needed to meet customer requirements
• Follow company policies and procedures